Refunds & Returns Policy
At MM Sons, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our refunds and returns policy below.
Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in their original condition and packaging with tags intact.
- Sale items, discounted products, and promotional offers are non-returnable and non-refundable.
- Returns will only be accepted if the product received is damaged, defective, or incorrect.
- To initiate a return, please contact our customer support team before sending the product back.
Refunds
- Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund.
- If approved, refunds will be processed within 7–10 working days.
- Refunds will be issued through the original payment method or via store credit, as applicable.
- Shipping charges are non-refundable unless the return is due to an error from MM Sons.
Exchanges
- Exchanges are subject to product availability.
- Exchange requests must be made within 7 days of delivery.
- If the requested item is unavailable, a refund or store credit may be offered instead.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased on sale or at a discounted price
- Customized or personalized products
- Products damaged due to misuse or negligence
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a fault on our end. We recommend using a trackable courier service to ensure safe delivery of returned items.
Contact Us
For returns, refunds, or any related queries, please contact us at: info@mmsons.co